posted 2019-May-23, 8:52 am AEST https://exewiki.exetel.com.au/index.php?title=SIM_Activation_and_Ordering_Replacement&oldid=5383 posted 2019-May-22, 5:51 pm AEST https://forum.exetel.com.au/viewforum.php?f=296 Service status? Current connection via 4G Optus network and iPhone.
posted 2019-May-23, 10:58 am AEST . If you would like to raise a support ticket, please use this:I'm in NSW on ADSL and don't seem to have the internet since about 9 am this morning. Anyone else around Brisbane having issues?I was thinking about this point and was wondering why no Exetel Rep on Whirlpool was forthcoming with information about such a widespread and severe outage. posted 2019-May-23, 1:05 pm AEST posted 2019-May-24, 3:00 pm AEST Providing remote diagnostics when the user cannot connect to their service because there is not internet service could be a little difficult. Still no internet. posted 2019-May-23, 11:17 am AEST You can do this by checking the 'Network Status Information' here. Select Mobile Broadband/Mobile from the left hand side menu.

Mine is back up in Springfield Lakes QLD... woohoo!Can't see any information on the Exetel outage website or their forums, but we still have no internetMddell; looks like your issue was unrelated then, 'cause we're creeping up to 30hrs with no NBN here in Yarrawonga and from what I've heard, Wodonga too.Trying to find out if the outage in Coffs Harbour i s affecting customer in Port Macquarie/LaurietonWe better get compensation for this too, otherwise its off to the ombudsman posted 2019-May-23, 8:33 am AEST posted 2019-May-23, 10:13 am AEST posted 2019-May-23, 11:17 am AEST

posted 2019-May-27, 12:43 pm AEST posted 2019-May-23, 8:40 am AEST My workmate got a text probably because he's been a customer since ADSL1 was rolled out. I was just watching stuff on Fetch and got the big red "No Internet" banner on the screen and thought, oh no – here we go again! He's back online now. posted 2019-May-27, 11:36 am AEST posted 2019-May-28, 10:48 am AEST Select the relevant mobile service number and click on view.

posted 2019-May-22, 1:37 pm AEST The majority of people don't expect perfection, just some good old fashion customer service.Have logged ticket #15114019# by webform .Have you called or heard anything on this outage? The denial of issues / outage by Exetel is the major factor rater than the wait time / poor tech help TBH . posted 2019-May-24, 8:52 pm AEST

Logged a helpdesk ticket with Exetel. Now would Exetel please own up and explain what the issue was. If you have the time, call them, but don't waste your lunch break in a queue :( Exetel Home NBN FTTC been down since 10AM in Yarrawonga, Vic . "We also know what a pain it can be deal with the big telcos when you need something done in a hurry. posted 2019-May-27, 1:12 pm AEST posted 2019-May-23, 8:40 am AEST Sounds like DHCP or authentication is failing at the node perhaps.Suggestions as to where I can get further information re: outage would be appreciated. Receive help with your Rockstar Games technical issues – Use our Knowledge Base Articles and receive assistance via Callback, Chat, Email, and our Player Supported Community

1. posted 2019-May-22, 6:09 pm AEST I wonder if in situations like this if they crank up your mobile data allowance to tide us over , but not worth sitting on the phone for 2 hours to find out. Instead I find users being frustrated that when they got to the front of the phone queue, they got cut off. I have no nbn Internet here in Adelaide either- the Internet light on the zte modem is orange. Kindly be advised that the outage is still ongoing. I haven't been home to check. now looking at ISP options , Aussie Broadband perhaps ?And yet my parents service was down till mid afternoon and at no point was it mentioned in any of the network fault on the outage map.As an aside, even though Yarra is in Vic, we run through a NSW node because we are so close to the border. posted 2019-May-27, 1:12 pm AEST posted 2019-May-23, 8:47 am AEST posted 2019-May-23, 2:45 pm AEST
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Nothing. Exetel forum? posted 2019-May-23, 12:54 pm AEST posted 2019-May-28, 12:42 pm AEST posted 2019-May-22, 1:37 pm AEST posted 2019-May-27, 12:35 pm AEST posted 2019-May-23, 1:08 pm AEST Data appears to be 6260 minutes old. posted 2019-May-24, 12:10 pm AEST posted 2019-May-24, 4:20 pm AEST

posted 2019-May-23, 2:45 pm AEST posted 2019-May-23, 10:20 am AEST Sep 14, 20:17 UTC Investigating - We're investigating issues related to kicks and logins. posted 2019-May-24, 3:00 pm AEST

Instead I find users being frustrated that when they got to the front of the phone queue, they got cut off.

Even if you decide on a 12-month contract we still let you change plan free of charge. That's what I was hoping... at least its kind of an answer... posted 2019-May-23, 9:10 am AEST (Sorry WB!) 5. 4 in the queue.Have FTTP here, with just amber and red on the fibre terminating box. posted 2019-May-28, 8:24 am AEST posted 2019-May-27, 1:02 pm AEST posted 2019-May-22, 2:40 pm AEST I agree, use the online resources first, but when my service has been unavailable for almost 24 hours with absolutely no acknowledgement or news, You can be sure Im gonna want to talk to a real person rather than waiting for someone to read a ticket :PStill nothing here either, Stack. Has anyone heard anything about this yet? My workmate just got a text saying "Your service may have been affected by an unplanned outage due to an upgrade" or words to that effect. If you are more proactive and forthcoming with updates on such an event, users would think highly of you and be more forgiving and patient. Now I understand why there are so many complaints about the NBN . posted 2019-May-23, 11:45 am AEST Stay as long as you want, or leave when you like. posted 2019-May-27, 12:00 pm AEST

posted 2019-May-23, 8:52 am AEST https://exewiki.exetel.com.au/index.php?title=SIM_Activation_and_Ordering_Replacement&oldid=5383 posted 2019-May-22, 5:51 pm AEST https://forum.exetel.com.au/viewforum.php?f=296 Service status? Current connection via 4G Optus network and iPhone.
posted 2019-May-23, 10:58 am AEST . If you would like to raise a support ticket, please use this:I'm in NSW on ADSL and don't seem to have the internet since about 9 am this morning. Anyone else around Brisbane having issues?I was thinking about this point and was wondering why no Exetel Rep on Whirlpool was forthcoming with information about such a widespread and severe outage. posted 2019-May-23, 1:05 pm AEST posted 2019-May-24, 3:00 pm AEST Providing remote diagnostics when the user cannot connect to their service because there is not internet service could be a little difficult. Still no internet. posted 2019-May-23, 11:17 am AEST You can do this by checking the 'Network Status Information' here. Select Mobile Broadband/Mobile from the left hand side menu.

Mine is back up in Springfield Lakes QLD... woohoo!Can't see any information on the Exetel outage website or their forums, but we still have no internetMddell; looks like your issue was unrelated then, 'cause we're creeping up to 30hrs with no NBN here in Yarrawonga and from what I've heard, Wodonga too.Trying to find out if the outage in Coffs Harbour i s affecting customer in Port Macquarie/LaurietonWe better get compensation for this too, otherwise its off to the ombudsman posted 2019-May-23, 8:33 am AEST posted 2019-May-23, 10:13 am AEST posted 2019-May-23, 11:17 am AEST

posted 2019-May-27, 12:43 pm AEST posted 2019-May-23, 8:40 am AEST My workmate got a text probably because he's been a customer since ADSL1 was rolled out. I was just watching stuff on Fetch and got the big red "No Internet" banner on the screen and thought, oh no – here we go again! He's back online now. posted 2019-May-27, 11:36 am AEST posted 2019-May-28, 10:48 am AEST Select the relevant mobile service number and click on view.

posted 2019-May-22, 1:37 pm AEST The majority of people don't expect perfection, just some good old fashion customer service.Have logged ticket #15114019# by webform .Have you called or heard anything on this outage? The denial of issues / outage by Exetel is the major factor rater than the wait time / poor tech help TBH . posted 2019-May-24, 8:52 pm AEST

Logged a helpdesk ticket with Exetel. Now would Exetel please own up and explain what the issue was. If you have the time, call them, but don't waste your lunch break in a queue :( Exetel Home NBN FTTC been down since 10AM in Yarrawonga, Vic . "We also know what a pain it can be deal with the big telcos when you need something done in a hurry. posted 2019-May-27, 1:12 pm AEST posted 2019-May-23, 8:40 am AEST Sounds like DHCP or authentication is failing at the node perhaps.Suggestions as to where I can get further information re: outage would be appreciated. Receive help with your Rockstar Games technical issues – Use our Knowledge Base Articles and receive assistance via Callback, Chat, Email, and our Player Supported Community

1. posted 2019-May-22, 6:09 pm AEST I wonder if in situations like this if they crank up your mobile data allowance to tide us over , but not worth sitting on the phone for 2 hours to find out. Instead I find users being frustrated that when they got to the front of the phone queue, they got cut off. I have no nbn Internet here in Adelaide either- the Internet light on the zte modem is orange. Kindly be advised that the outage is still ongoing. I haven't been home to check. now looking at ISP options , Aussie Broadband perhaps ?And yet my parents service was down till mid afternoon and at no point was it mentioned in any of the network fault on the outage map.As an aside, even though Yarra is in Vic, we run through a NSW node because we are so close to the border. posted 2019-May-27, 1:12 pm AEST posted 2019-May-23, 8:47 am AEST posted 2019-May-23, 2:45 pm AEST

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