An nbn™ Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn™ access network connection. Learn more about nbn™ HFC. Just might have some issues with the phone if you use one.Anyway, 3 drop outs in 24 hours might be teething issues (or a faulty modem) but as you say is on that threshold of hard to fix maybe. We're already processing the modem to be sent out. I'm using a billion 8900ax2400 router and it's configured correctly. Re: NBN Hfc dropouts on new connections
I logged a fault for the intermittent service 2/3/2017, and was promised a technician visit 3/3/2017 … The old Optus (and Telstra) networks were never designed to service every house in the area at once and so getting a fast stable NBN HFC version has been tricky. The most common dropouts will often result in a loss or change of status lights on the NBN Co NTD or the WAN light on the Netcomm modem.
NBNCo actually halted the HFC rollout for around 6 months last year. The old Optus (and Telstra) networks were never designed to service every house in the area at once and so getting a fast stable NBN HFC version has been tricky. Thank you.You are correct, our record show that the modem lost connection at 11:25:58AM NSW today. Would be great if this is possible as it eliminates one potentially unreliable link in the chain.
Thanks for providing your shipping address, Copyright © 2020 TPG Internet Pty Ltd ABN 15 068 383 737 - All Rights Reserved | The NTD box, however, did not lose the connection at all based on the test I performed.To further narrow down the issue, can you tell me what the status of the modem lights when the connection drops?
I've already logged a ticket with Optus, but as this is an intermittent problem and we seem to have pretty good speed and connectivity at other times I have little faith that this issue will be resolved any time soon.Nope, no phone. The connection was only installed yesterday and appears to be a neat and compentent connection. Troubleshooting NBN HFC for Dropouts Turn off the electrical outlets for both the NBN Connection Box and your modem and leave them off for at least 10 seconds. Further tests showed that we're not detecting any network issues. You'll be provided the consignment details once it's available.I'll check again once I get home tonight on the logs to see if there have been any issues during the day.To address a possible LAN port issue with the NBN box, please perform a reset. I've noticed that even though the NBN modem has all 4v green lights on, the router needs to keep connecting to a few times a day. From the start I have had dropouts, multiple per day (>10) and as often as every 10 minutes. The router is located next to the old Optus Cable router and the house side ethernet network has not changed since we swapped over.
(don't need to give the spam calls airtime). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That seems largely to have worked.View your usage, get billing support and much more with the My Optus app, download itYou should be able to just connect them straight. There's a reset button at the back of the device.Here are the logs for when the connection was lost: NBN Hfc dropouts on new connections Hi, My TPG HFC connection has recently been dropping out quite often. This will generally be a full loss of the WAN light or a loss of one of the lights on the NBN Co NTD. Can anybody suggest anything we can do to improve the chance of getting this resolved? Good news! Re: NBN HFC Dropout When you say "the drop out" happens, do you mean the US/DS/Online lights go off the Arris modem you plug your router into? It's possible that there is corrosion on one of the connectors in the street which is causing the Arris device to struggle. They originally intended to get as many hooked up as fast as possible and come back later to fix any issues, but found so many issues that they had to go back and get things set up properly. I'll try using the Apple ]Airport Express and see if the problem disappears.I'm going to have another look at the inside connection of the Arris box tonight and ensure that the power/connections to it are not being bumped by anything.
It won't hurt to try and replace the ethernet cord as well. After manually re-enabling the connection, an IP address assigned and it started working again.I've replaced the ethernet cord and also re-enabled IPv6 to see if that has resolved any issues. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises. You can ask Optus to send out an NBN tech to check your line too.
We're particularly interested in the WAN light since that's the indicator of the connection between the NBN box and the modem itself. If the reset of the NBN box doesn't resolve the issue, then the next step is to test another modem. This means upgrading to an nbn™ fibre technology at your location may be more efficient. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.The test results show that the NBN Arris box has been connected for 4 days, but we're able to detect that your modem had intermittent connection.
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