Information for vulnerable customers If you cannot open an account, there will be a replacement product and Post Office will help you move to the new product before November 2021.This line cannot accept general enquiry calls, if you have a general enquiry please call 03457 22 33 44.Almost all UK bank accounts are already accessible in your local Post Office, allowing you to withdraw cash and check your balance from your regular Post Office branch, as well as deposit cash and cheques. 900412). This means that after this date you will no longer be able to receive your pensions, benefits or tax credits into your POca.View all Post Office Money product FAQs and contact options:If your PIN is blocked and you can now remember your PIN you can call the helpline 03457 22 33 44 and request a PIN unblock. If you already have a bank, building society or credit union account or could open one, you will need to start using that account instead. Upon closing your account balance will be transferred to your nominated accountUseful advice and handy guides to help you with the important things in life.There are many different types of account which are suitable for receiving pensions, benefits and tax credits. You will be asked to confirm the answers to your security questions.For customers requiring any in-branch literature in an alternative format (audio, braille and large print) please contact us on either the email address or phone number below: How do I find an address or postcode? If you could use an alternate account you already have or could open an alternate account, but you don’t do anything, you are at risk of not receiving your payments after POca closes. Post Office plans to bid for any replacement product so that customers can continue to be served in a Post office. View all Post Office Money product FAQs and contact options:If you are not able to leave home (for example, if you’ve been asked to shield) and don’t have anyone nearby who can help you, then you can:You should not give your card and PIN to somebody else to us, however you can nominate someone you trust to become a Permanent Agent on your account.Our first priority is the health and safety of our customers and colleagues. Post Office and the various government departments (who pay your benefits and pensions) will be writing to you over the next 2 years to inform you of this change.If you are the executor claiming a deceased’s estate you will also need to supply a copy of the death certificate. Using the Post Office Classic Credit Card responsibly could boost your credit rating, providing you make your payments on time and remain under your credit limit. Savings in Post Office Money cash ISAs are deposited with Bank of Ireland UK. If the deceased’s account has more than £10,000 in the account then a Grant of Probate or Confirmation will be required. Can I manage my Drop & Go account online? Information for vulnerable customers To do this you can call the DWP helpline on 0800 085 7133 (textphone 0800 085 7146). If you already have a bank account or could open one, you will need to start using that account instead.Yes, almost all UK banks can be accessed at any of our 11,500 branches, where you will be able to withdraw money, pay in cheques and cash as well as check your balance. You can find impartial advice on these different types of accounts and how to apply through the Money Advice Service website at www.moneyadviceservice.org.uk or by calling them on 0800 138 7777. You can continue to go into our branches and use our Post Office Card Account (POca) services as normal. If you're unable to find what you're looking for and your query is urgent then call us using the relevant number above. You can switch your payment to a different account via the DWP helpline on 0800 085 7133 (textphone 0800 085 7146). In addition, customers who convert from POca onto a mainstream bank account can continue to withdraw cash in their local post office through our Everyday Banking products. You will still be able to withdraw your cash from your regular Post Office branch, as well as deposit cash and cheques. DWP and other government departments are implementing a conversion campaign to encourage POca customers to convert to an alternative account to receive payment of pensions, benefits and tax credits. Get in touch To assist you, a table of the relevant forms with their appropriate numbers is listed below. You and your agent are both required to sign and date the letter before it is taken to the Post Office, your agent will be required to provide ID.If you cannot access a bank, building society or credit union account: you don’t need to do anything at the moment - the government is planning to replace the Post Office card account with a new service and Post Office will support you with transferring your account before November 2021. Can I manage my Drop & Go account online?
Apologies for any inconvenience this causes.DWP are aware that not all POca customers will be able to open or manage a bank, building society or credit union account. You will be asked to confirm the answers to some security questions, these will be those you provided on your application form. To check which accounts are accessible at the Post Office and for more information on this please click here If you have any questions regarding switching your payments please contact the Department for Work and Pensions helpline on 0800 085 7133 (textphone 0800 085 7146). [text.global.meta_description] If you cannot access your account, or have forgotten your username, please contact Customer Services. This means after this date you will no longer be able to receive your pensions, benefits or tax credits into your POca. They will ask for your bank, building society or credit union account number and sort code so please have these ready when you call.The new PIN will be sent through the post and can take up to 4 working days, however this could be longer due to the exceptional circumstances.
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