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Check My Email - Access your Westnet email account directly. Same here...I have sent emails to this person many times in the past and am able to receive them but then today I was unable to send either a reply or new message to my colleague. Complaints handling is available on the Westnet website via ‘Customer Support.’ The first step is to call on the complaints line 13 19 60 or 1300 786 068.If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. If you have a firewall on your computer, it could be blocking the port used by SMTP, if this is the case you will need temporarily turn off your firewall to test whether you can send an e-mail and then change your firewall settings to stop it from blocking port 25.
If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.Please complete the security check to accessPlease stand by, while we are checking your browser...If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. If you are busy and require phone assistance, we can arrange for our team to call you back at a more convenient time. Telstra Media Troubleshoot an issue Maybe it's issues with NBN which is new in my area? This has been going on all day and when I spoke to someone from bigpond customer support it took me three quarters of an hour to convince her that the fault was not mine but rather a iinet and Telstra problem. How to make a Complaint to Westnet.
Check for outages Just because it has optus as its ISP could cause a problem, you need to ensure you have the SMTP server set to mail.westnet.com.au. I would be most grateful if someone from back office at Telstra Bigpond would please investigate as to why those of us who are Telstra bigpond customers cannot e-mail anyone who is an iinet customer. Like @emptycab @PaulMurrayWA @Telstra ive had internet and email with westnet for 25 yrs. Telstra Wholesale About us Fortunately I have a gmail account that worked as a reply was necessary. Telstra Plus Should you be experiencing an issue that is not covered by a notice here, please check out the Support pages which will help you troubleshoot the service.. For troubleshooting see the Support pages. Consumer advice
Find a store Financial hardship Telstra Plus Troubleshoot an issue Critical Information Summaries Re: Problem sending e-mails to iinet customers Members Services - See other services that Westnet has to offer. Check for outages Find a store Problem sending e-mails to iinet customers Westnet is Australia's second largest DSL ISP providing ADSL broadband, Internet, telephone, Voip, IPTV and SIM plans across the nation. Westnet will charge the full fee from the day on which an NBN technician makes the NBN internet connection, even though your phone is not connected by Westnet until some later date (3 days later in my case, but that was a simple internal transfer within the same parent company: iiNet / Westnet / TPG; so goodness only knows in your case). Critical Information Summaries Our website terms
I would be most grateful if someone from back office at Telstra Bigpond would please investigate as to why those of us who are Telstra bigpond customers cannot e-mail anyone who is an iinet customer. Careers Investors It seems to be sorted...I just tried another email to my colleague and this time it went out. Your information Email: Westnet Support : Mon to Sun: 24/7: Contact our Technical Support Team for assistance with your service, or find the answers in MyHelp, our user-friendly online support manual.
iiNet Network Status. Terms & Conditions - Familiarise the Westnet's terms & conditions. Whilst I'm sorry to hear you are having the same problems I'm glad in a way because at least I know I'm not going mad. Partners and causes You can do it in a snap using credit card in MyAccount - just follow these steps. This thread is now archived and closed to new comments. Problem sending e-mails to iinet customers Privacy Contact us Global Enterprises & Services Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sales: 13 19 60 Support & billing: 1300 786 068
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