My wife has a Debenhams Gold card that carries neither of these. Still waiting for a order I needed for this weekend. Made an online order 27th August, order still not arrived and way overdue on estimated delivery, tried to ring, customer service phone line is closed and online enquiries are not being responded to. I understand b/c of xmas it will be busier but I'm getting frustrated now. Tried for hours to pay for my items in my shopping bag and I just couldn't do it. He rang the help line and was told that he would be able to click and collect and the order would be waiting for him. Phoned yesterday and was told items were out for delivery...NEVER ARRIVED I will never use Debenhams online ever again as its the most terrible service.
In conclusion, we are going to the XXXXXXX Hotel on XXX January for our 30th wedding anniversary, and my wife wanted the boots while there.
If you're worried about what's happened to your order, please contact us.. Cancelled orders . It is too late to have them delivered to our home address. Orders placed after midday or on a Saturday, will take an extra day to be delivered. I then ordered using my Barclaycard.
I got upset just looking at it, never mind spelling it so I knew I wouldn't be able to wear it, but I didn't want to say "thanks but no thanks" as she was clearly excited about her gift. Nobody else seems to have this problem!
I have now had an email confirming the order but the delivery address was our home address. We were advised to enter any date and security code. I then spent some time on line ordering items, some for Christmas in the hope that my card would work, but it was the same. 1. I doubt your agent would be able to challenge me for fear of "discrimination" legislation.
Delivery next day between 8am - 6pm. I am also bemused by the "security " issue. I am speechless, I have wasted hours of my one and only lifetime trying to place an order with Debenhams. We’re very sorry, and we do our best to avoid it, but this very occasionally happens in busy times. Problems with order at Debenhams online. We'll send you the expected collection date in our 'Thanks for your order' email but please don’t come in to collect until you receive the 'Your order is ready for collection' email.Beauty Club Community general terms & conditionsFind your stores opening times by using our Store FinderWe’re sorry if we're late delivering your order. The bag is also now out of stock so I can't order a replacement and if I asked him would any of the stores have one left in stock his reply was "I dunno" He didn't even offer to check! You can check how long delivery to your country takes by looking it up in this list. Delivery slow with some online retailers. Beauty club, Gift cards and vouchers policies1. I tried this and it did not work. Fed up with call centres and their staff? I sent two emails to the help desk and was sent a standard reply both times, the first saying I needed to check my entries and the second email said the same thing, even though I had stated we had all three of us entered the details correctly and had no other problems with any other online purchases. €5.95. Unfortunately my delivery arrived and one of the items were not as described and was charged the full price. I am writing to register my displeasure at the Internet and Telephone Ordering system. Debenhams Direct online shopping disaster. Just to add to it has anyone used in store a Gift card? Either it, or your agents or both are inefficient. I, and my wife, have been trying to order a pair of boots. Hi Phillip - I am working on a Channel Four Documentary about customer service and would like to speak to you to find out more about your gripe with Debenhams. 1. He went ouut of his way to visit the store in Birmingham city centre only to be told the order had been cancelled.
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